How much do I care about my staff?
How aware am I of my staff?
How well do I know my staff?
A very good client of mine took a very long time and a considerable time of coaching and learning of management skills to realise that motivation is not just about how much he pays his people, nor about the titles on their doors. Being valued, being involved, understanding the organisation's goals and values, being recognised for their contribution and commitment, and yes being paid fairly too, will ensure loyalty, hard work and people who want to stay with the organisation.
Listen to your people - you'll be surprised how much YOU WILL LEARN!
Look after your people and they will look after you and your customers.