Get the right people in, then just leave them alone. When you’re building up a business you have to accept that you can’t control everything form head office, so you have to have staff who really want to do the job well & who will get on with it and enjoy themselves. When I interview people I’m interested in their attitude and their energy levels – the CVs and qualifications come much lower down the list of priorities.
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There is too much salesmanship and not enough stewardship, and not nearly enough value. The sooner we correct those excesses, the better.
John C. Bogle
Business is about relationships – pure and simple. Relationships with staff, with clients and with suppliers. If those relationships are healthy, any business will thrive.