If you don’t engage your staff – you’re probably not going to be very successful.
Look after your staff.
They will then look after your customers, and then you will make profit.”
FT August 2009
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One person with passion is better then 40 who are merely interested.
BORIS IVESHA President PPHE Hotel Group
It is a commitment of time and of oneself. You have to bend over backwards to get a loyal customer.